Refund & Cancellation Policy

Effective 14 July 2026.

KD Alliance (a partnership firm) · Plot No. 16, G.T. Road, Part-1, Sector 29, HUDA, Panipat, Haryana 132103, India
GSTIN 06ABCFK7864M1ZR · PAN ABCFK7864M · support@labelyog.com · +91-98964-44440

1. Try before you pay — that is the point of the free plan

LabelYog’s free plan is unlimited: unlimited recipes, unlimited labels, every format, every destination the Service supports, no card required. Previews and exports carry a watermark, and that watermark is the only difference from a paid export. You can therefore see exactly what you are buying before you buy it — and we would far rather you satisfied yourself on the free plan than asked for a refund afterwards.

2. Subscriptions

2.1 Cancel any time. Cancelling stops the next renewal; your plan keeps working to the end of the period you have already paid for.

2.2 First-time subscribers — 7-day refund. If you subscribe to a paid plan for the first time and it does not do what we said it would, tell us within 7 days of the charge and we refund it in full. No reason required.

2.3 Renewals are not refundable once the new period has begun, except under 3.1 or 3.2. Cancel before the renewal date to avoid the charge.

3. When we refund beyond that

3.1 We broke it. If a defect prevents you from producing labels and we cannot fix it within a reasonable time, we refund the unused portion of your plan.

3.2 We changed it. If we materially reduce what your paid plan offered, tell us within 30 days and we refund the unused portion.

3.3 Duplicate or erroneous charge. Refunded in full, always.

4. Credits and one-off purchases

4.1 Credits are refundable while unused, within 30 days of purchase.

4.2 A credit is consumed when it releases a clean, unwatermarked export. A consumed credit has done the thing you bought it for and is not refundable.

4.3 Credits do not expire unless the purchase page said so at the time.

5. What we do not refund

Credits already consumed (4.2). A subscription period substantially used, beyond the windows above. A label that was wrong because the data entered was wrong — the Service computes from what you give it, and verifying a label before printing is your responsibility under the Terms of Service. Costs beyond what you paid us — reprinting, packaging, recall, detention, penalties — which are limited as set out in the Terms.

6. How to ask

E-mail support@labelyog.com from the address on the account, with the invoice number and one line about what went wrong. We reply within 3 business days.

7. How long the money takes

Approved refunds are issued to the original payment method within 5–7 business days. Your bank may take a further 5–10 business days to show it. International card refunds can take longer, and exchange-rate movement between the charge and the refund is beyond our control.

8. Chargebacks

Please write to us first. A chargeback raised without contacting us costs us a fee and usually takes longer than simply asking for the refund — which we will normally give.